We aim to be fair, consistent and approachable in all our relationships with accredited organisations, striking the right balance between being friendly and supportive while also taking any necessary steps to protect the integrity and robustness of the accreditation.
Our commitment for applications is to process them within 5 working days. You can start an application and work on it over a period of time, and we will reach out to offer help. After three months, if there has been no engagement with us, and the application has not been submitted, we will assume you do not wish to continue with it and delete it from our system.
We aim to respond to all queries within 5 working days. Where concerns are raised about an accreditation, we will handle these fairly and reasonably, ensuring a proper investigation process. In such cases, we reserve the right to suspend accreditation while enquiries are ongoing, and to withdraw accreditation where it is found that the 10 components or the spirit behind the Good Business Charter have not been adhered to.
Our Expectations
You will apply in good faith and answer the questions honestly about your organisation and comply with the terms of the licence to use our logo if your application is successful.
You will let us know if you are no longer able to commit to one or more of the components.
You will place our logo on your website – this is a key part of ensuring the robustness of the accreditation – ultimately it is the public and other organisations that will want to give you their business as a GBC signatory, but also to hold you to account that you are complying with the GBC’s standards.
You will respond to our emails where there are queries about your accreditation. You will engage with us in order to assess compliance and embedding and to discuss support needed and/or impact and good practice.
You will let us know if there is a change of contact for the person responsible for your organisation’s accreditation.
Raising a concern or complaint
If you have a concern about an accredited organisation, we want to hear from you. Please use this form and supply as much information as possible.
If you have a concern or complaint about the GBC team, again we want to hear from you to understand where we have let you down and what we can do to resolve it. Please email jherrera@goodbusinesscharter.com setting out your concerns.
It is always an encouragement to the team when they receive positive feedback too, so please do share your experience of good service too!
Our Expectations:
Apply in good faith
You will apply in good faith and answer the questions honestly about your organisation and comply with the terms of the licence to use our logo if your application is successful.
Communicating on your accreditation progress
You will let us know if you are no longer able to commit to one or more of the components.
Our logo on your website
You will place our logo on your website – this is a key part of ensuring the robustness of the accreditation – ultimately it is the public and other organisations that will want to give you their business as a GBC signatory, but also to hold you to account that you are complying with the GBC’s standards.
Responsiveness and engagement
You will respond to our emails where there are queries about your accreditation. You will engage with us in order to assess compliance and embedding and to discuss support needed and/or impact and good practice.
Communication on change of contacts
You will let us know if there is a change of contact for the person responsible for your organisation’s accreditation.
Proactive renewal
You will renew before or on the anniversary of your accreditation. Please note that after 7 days have passed, your application will be archived and you will need to start a new application and pay the sign-up fee again to achieve accreditation.
Prompt payment
Pay your invoice promptly in line with your Prompt Payment commitment – we are a small charity and our payment terms are 30 days.
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