Organisations accredited by the Good Business Charter (GBC) commit to high standards of responsible business behaviour. If you think an accredited organisation may not be living up to those standards, we want to hear from you.
By sharing your experience, you help us ensure organisations put their commitments into practice and that the public can continue to trust the Good Business Charter logo.
Concerns could include employees not being paid the Real Living Wage, suppliers not being paid on time, poor customer service or insufficient measures to encourage equality, diversity and inclusion.
We don’t have the means to resolve individual employment disputes or customer complaints, but your experience, alongside other concerns we might receive, could help us identify an accredited organisation that may not be behaving responsibly.
We’ll carefully consider the information you share and investigate if appropriate. Our role is to assess whether an accredited organisation continues to meet the Good Business Charter’s standards.
When possible, we will work with the organisation to improve its practices. If warranted, we will withdraw an organisation’s accreditation.
We’ll aim to complete our investigation within four weeks and let you know the outcome. Please be assured that we will investigate every concern raised.
We understand that speaking up isn’t always easy, and you are welcome to remain anonymous if you prefer. If you give your name or contact details, we might contact you for more details, but we won’t pass them on to the organisation concerned without your permission.
We may need to share details of the issue raised to investigate it properly. Even if you don’t share your personal details, the circumstances you describe could make it possible for someone to identify you. In these cases, we can’t guarantee complete anonymity.
You don’t need to provide lots of details. Simply tell us what you know or feel comfortable sharing, using the form below.