By sharing your concerns about one of our accredited organisations you help us maintain the integrity of the accreditation and encourage responsible business practices.
What you need to know
Before sharing your concerns, please read the guidance below.
We are keen to hear from employees, customers, suppliers, and other stakeholders who have evidence or first-hand experience of a Good Business Charter accredited organisation failing to meet one or more of the Good Business Charter commitments.
We also welcome information about behaviour that may be unethical or inconsistent with standards expected of accredited organisations.
When possible, please provide:
- The name of organisation
- Details of your concerns
- Your contact details
Your contact details will not be shared with the organisation without your permission. However, to review the matter, we may need to share details of the concerns raised.
We are not able to get involved in individual customer or employee disputes. Our role is to assess whether an organisation is meeting the commitments required for Good Business Charter accreditation, not to resolve complaints.
However, information about an organisation’s practices can help us assess whether it continues to meet our accreditation standards.
Share your concerns
What happens next
Once we receive your report, we aim to review the information provided and begin our investigation within five working days.
We may contact you for further information to help us fully investigate your concern.
If you provide your contact details, we will update you on the outcome where possible. If we find that an organisation is no longer meeting Good Business Charter standards, we will remove its accreditation.