The GBC requires all employers to engage and enable colleague representatives from diverse backgrounds so their lived experience can help shape the organisation’s decision making.

What it is

Employee representation may be defined as the right of employees to seek a union or individual to represent them for the purpose of negotiating with management on such issues as wages, hours, benefits and working conditions.

More widely, it is a commitment to engage with worker representatives, including trade unionists where they are present, and to ensure there is a structure in place so that issues can be raised by employees and that those issues are escalated to senior management. We believe good businesses will have some type of employee forum to facilitate this, along with regular employee satisfaction surveys.

Why it matters

Meaningful consultation and engagement with workers encourages organisations to take a long term approach to decision making. Good businesses operate through consultation, and mutual agreement with workforce directly or via representatives.

Where union reps are present in the workforce regular engagement is important and beneficial. The workers voice regularly represented at the company’s board gives better insight to the business and helps challenge conventional thinking.


We believe it is very important to have an open culture where people are encouraged to speak out.  Aside from consultation and engagement with workers, we would also expect organisations of all sizes to have a mechanism for whistle-blowing where, if employees see a danger, risk, malpractice or wrongdoing that affects others, they are clearly informed on how to report that internally or externally.  This mechanism should include protection for whistleblowers from reprisals.

Smaller organisations

For companies with up to 50 employees we have developed a streamlined version of the accreditation in collaboration with Federation of Small Businesses.  Please find more information about this and the questions you will be asked here:

Self-certification for organisations with over 50 employees

To draw out a company’s commitment to employee representation we will ask the following questions:

1. Do you or will you commit to have a forum or similar mechanism where every employee can have input?  This can be as simple as an employee suggestion scheme or Intranet.  

2. Is there a structure or will you commit to putting a structure in place to ensure issues from the employee forum are escalated to senior management?

3. Do you or will you circulate an annual or biennial employee satisfaction survey to which the results are reviewed by the board?

4. Where trade unions are recognised in your organisation, do you agree to meet with them at least annually to discuss business performance and strategy and to attempt to ensure that issues that have been raised by them have been adequately addressed to the best of your ability?

5. Where union representatives are present in the workforce, do you commit to regular engagement, which we think is important and beneficial?

6. Do you have a mechanism for whistle-blowing that provides all employees with an opportunity to report to internal or external sources, anonymously if they prefer, matters of concern about a danger, risk, malpractice or wrongdoing that affects others, and ensure they are protected from reprisals?


If you are concerned that you will not be able to answer these questions but believe that your organisational practices follow the spirit of this component, please consult with us so that we can make a judgement on whether we believe you meet the requirements of the component.  We are really keen to have organisations of all sizes and from all types of industries and sectors joining the Good Business Charter.  These are standard questions and for some organisations there may be questions that are just not relevant or too onerous.  We want to hear from you if you feel that is the case and we will take a sympathetic view. 

Good Business Charter

Take the first step now and sign up with us today. If you receive accreditation to the GBC, membership will be FREE for the first year.

Our 10 components

Find out more about the ideals that make up the cornerstone of the Good Business Charter.
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Employee representation


Calling all employees, customers and suppliers.

If you have reason to believe that a GBC accredited organisation is not meeting its obligations, please let us know.